Terms & Conditions

Return Policy

 

All returns must be made within 60 days of product receipt. Time extensions may apply for preordered, back ordered, or reserved products. Please keep in mind that extra materials are handy for repairs, should you need them. All items submitted for return will be subject to inspection.

A-Tech Factory Outlet reserves the right to refuse a return or exchange if items do not have their original cartons, partial cartons, and not in re-sellable condition. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. It is Buyer’s responsibility to carefully inspect the flooring and ensure that he is satisfied with the look and feel of the product prior to installation.

Products which are special order may not be canceled, returned, or exchanged upon placing the order.

No returns will be accepted for opened boxes, cartons.

No returns will be accepted for discontinued items, closeouts.

Shipping and delivery charges are non-refundable. Shipping costs relating to a return or exchange are the sole responsibility of Buyer.

 

All products are subject to 15% restocking fee. No restocking fee will be charged for the items returned within 30 days from the date of purchase.

 

Payment and Refunds:

 

A-Tech Factory Outlet accepts cash, debit and credit cards. For returns, purchases made by cash will be refunded by check within 7-10 business days and purchases made by credit or debit card will be credited back to the credit or debit card used for the purchase. Down payment or deposits are due and payable at the time of order.

 

 

Shipping and Delivery

 

A-Tech Factory Outlet provides delivery and shipping options to our customers.

Shipping and delivery dates are approximate and are provided by Seller at the time of purchase.

At the time of delivery, please inspect your shipment for any damage or missing items. You have the right to inspect your shipment before signing for it. Please immediately notify us if any damages were noticed. If we ship the wrong goods, we’ll resolve the discrepancy as quickly as possible.

Note: A-Tech Factory Outlet doesn’t provide unloading service. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30 lbs. for laminate and up to 60 lbs. for wpc.